Refunds

30-day refund route

If you request a refund within 30 calendar days of purchase, we will refund the purchase through the original payment route.

Email [email protected] with the order email and order reference. You may also use Sold through Onelink order support for a provider-managed order. Provider and bank processing times may affect when the funds appear after completion.

Refund status

• Requested: JESTRAL has received the request.
• Submitted: the request has been sent to the payment provider.
• Accepted: the provider has accepted the refund for processing.
• Completed: the provider reports the refund completed through the original payment route.

A request is not described as completed merely because JESTRAL received it. If provider submission fails after the matching paid entitlement is paused, the request remains open for retry or review and access is restored unless another verified reason requires it to remain paused.

Legal rights and product access

This 30-day promise is in addition to your legal rights. It does not limit the remedies available if digital content is faulty, not as described or unfit for a stated purpose, and it does not limit a separate statutory or provider route.

A full refund may remove only the paid order entitlement. Free Core and access to and export of existing local work remain available.